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Case Study: Underfloor Heating Repair  

 
Hassle Free DEVI Underfloor Heating Repair Service... 
 
OVERVIEW 
 
Woolgar repairs Devi underfloor home heating system on time and on budget. 
 
 
THE CHALLENGE 
 
In March 2013 Mrs F, contacted Woolgar, via their website, for a quote to fix her broken under floor heating. It had been temperamental since they had moved into the property the previous year, consistently producing too much heat for their home. Then, after a power cut, it stopped working all together. They did not have any paperwork on the system and were unsure how long it had been in situ or who had installed it. 
 
The challenge was to find out exactly what was wrong, establish whether it was worth repairing and determining what would be involved. Woolgar responded to her initial email inquiry with a fact finding telephone call to gather more information about the system and the fault. 
 
Woolgar find that the most common issues are either faulty controllers or a break in the element (caused by overheating or poor installation). In this case it was a failed controller. 
 
 
THE SOLUTION 
 
Having established the system model an email was sent detailing cost estimates and the amount of time required to repair the fault. 
 
A mutually convenient date was arranged. To keep costs down Woolgar scheduled multiple client visits in the same area on the same day. On arrival the engineer undertook a thorough diagnosis to confirm that it was indeed the 550 controller that had failed. 
 
The 550 controller was upgraded to a new, easy to use wireless controller with a touch screen. After the new controller was installed and set up the engineer spent 15 minutes with Mrs F explaining how it worked and how to get the best from the system finding the balance between comfort and cost. 
 
 
OUTCOMES 
 
The underfloor heating was repaired with minimal fuss at a reasonable fee. The client was pleased with the outcome… 'We were delighted with service and can highly recommend Woolgar for DEVI repairs. Their price transparency and professionalism were appreciated as well as the friendly, courteous manner of the engineer who sorted out the problem.’ 
 
Key Benefits: 
• Savings on their energy bill now that the controls are set correctly. 
• Adjustable heating levels operational. 
• Peace of mind from receiving expert, practical advice from a trusted supplier. 
 
 
To find out more about how Woolgar Electrical can help repair your DEVI underfloor heating call us on 01525 409917 
 
 
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'We were delighted with service and can highly recommend Woolgar for DEVI repairs.  
 
Their price transparency and professionalism were appreciated as well as the friendly, courteous manner of the engineer who sorted out the problem.’ 
 
Mrs F. 
 
iso 9001 2008
 
 
Woolgar Clients: 
 
Wrest Park (English Heritage) 
Woburn Park and Safari Park. 
The MET Office. 
The NHS (SEPT) 
Aragon Housing 
MacIntyre Care 
Howard Cottage HA 
Central Beds District Council 
Hanover Housing Association, St Neots 
Why Use Woolgar? We offer flexible electrical support on tap... more 
 
 
Testimonials: 
 
Address: 
 
Woolgar Group 
Unit 15 
Blackmoor Business Park 
New Road 
Maulden 
Bedford, MK45 2BG 
Bedfordshire, England, UK 
 
Company Number: 07823138 
Your commercial electrical contractor operating for over 50 years though-out Bedfordshire, Hertfordshire and Buckinghamshire. 
Domestic Electricians for homeowners in Bedfordshire, Hertfordshire and Buckinghamshire 
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